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xPort 4.86 - Frequently asked questions
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CopyTrans 3
Getting Started with xPort 5
License 8
Others 9
Step by step 2
Using xPort 8
All 35
WHAT IS XPORT?
Answer :

xPort is the most efficient backup tool for your iPod, it enables you to export songs from your iPod to your computer without loosing any rating, because it is able to recognize your playlists. Accomplishing that exportation is summarized in a few clicks. This program can also create an internal list that contains the songs you want to export; it includes a lyrics search, has the capacity to make a text listing of your database and gives you the possibility to create m3u playlists. This software is compatible with all iPods (except iPod Touch and iPhone) and supports all the file formats (MP3/AAC).
WHICH IPOD DOES XPORT SUPPORT?
Answer :

It supports all models except iPod Touch and iPhone.
WHY DOES THE PROGRAM NOT START?
Answer :

Make sure that you have Java on your computer and that your iPod is plugged on. At the first run, the program has to find your Java Virtual Machine. Please wait.
I NEED JAVA. WHERE CAN I DOWNLOAD IT?
Answer :

You can download it directely at http://www.java.com/en/download/download_the_latest.jsp.
I WANT TO BUY XPORT. WHAT SHOULD I DO?
Answer :

You only have to click on buy now on the second screen of xPort. If you do not have a Paypal account, you can directly pay with your credit card.
I RECEIVED THE LICENSE CODE BY EMAIL. WHAT HAVE I TO DO WITH IT?
Answer :

Copy the key that you get in the email, start the program, click on "Register" and paste the key code on the box without any space.
WHY DOES THE KEY NOT WORK?
Answer :

You have to copy the key WITHOUT any space and paste it in the right box. This key only runs on the last version of xPort. If the problem persists, please contact me.
WILL I BE ABLE TO BACKUP ANOTHER IPOD THAT I USED FOR THE PURCHASE?
Answer :

Yes, but sharing music or storing songs that were not purchased by you is illegal. DON'T STEAL MUSIC!!!
I PURCHASED XPORT AND HAVE NOT RECEIVED MY LICENSE EMAIL.
Answer :

The key is automatically sent after you bought xPort. Maybe your provider blocked the license mail and you will never get it.
So click here, type on your mail address and click on the button.
If it doesn't run, that means that the transaction is not finished. It takes sometimes a few hours.
WHAT DOES THE BUTTON EXPORT?
Answer :

Before pressing the button export, make sure that you selected the playlist that contains the songs that you want. Then click on "export", it will open a new window and you will be able to copy very easily the songs.
HOW CAN I CHOOSE THE SONGS THAT I WANT TO COPY?
Answer :

Select the songs that you want to copy and click on "add to xPort". Then select the playlist xPort and you will find the songs that you added. Then click on export.
HOW CAN I PLAY ALL THE SONGS WITHOUT THE IPOD PLUGGED IN?
Answer :

You need to copy them on a different drive that the iPod.
HOW CAN I EXPORT MY SONGS INTO THE ITUNES LIBRARY?
Answer :

Wait until the copy has finished and open iTunes. If your songs have been exported with the ratings.
- Click on the menu File ==> import and select xport.xml.

Else
- Click on File ==> Add a folder to the library and select the folder where you copied songs.
HOW DO EXORT THE SONGS WITH THE RATINGS?
Answer :

Before exporting your songs check "export with ratings", copy your songs, after this open iTunes, and click on File ==> Import and select xport.xml.
WHAT IS THE PLAYLIST XPORT?
Answer :

xPort is an internal playlist. You can add and remove songs from this playlist to export them.
I NEED SOMETHING THAT ISN’T IN XPORT.
Answer :

Send an email with the online form with your ideas, and if it seems to be interesting, I will develop it.
WHERE CAN I SEND A REVIEW ABOUT XPORT?
Answer :

Just go on the guestbook. It will be published on xtremsoft after agreement.
WHAT IS A M3U PLAYLIST?
Answer :

M3U is a media queue format, also generally known as a "playlist". It is the default playlist save format of WinAMP but all media programs recognize this format.
WHAT IS XPORT.XML?
Answer :

xport.xml is a file that xPort creates if you copy songs with ratings, it contains the ratings of your songs, you can import it into iTunes with the menu File ==> import.
WHAT IS THE DIFFERENCE BETWEEN AAC & MP3?
Answer :

Numeric music is stored in different formats. MP3 and AAC or WAV are examples of such digital music storage formats.
WHAT IS JAVA TECHNOLOGY?
Answer :

Java technology is a portfolio of products that are based on the power of networks and the idea that the same software should run on many different kinds of systems and devices. For more information: http://java.sun.com/
WHAT IS THE DIFFERENCE BETWEEN XPORT AND XPORTCLONE?
Answer :

The difference between xPort and xPortClone is easy : xPort is a
shareware, xPortClone a freeware.

- With xPortClone you can't choose what
you want to backup, it copies all the iPod and preserve the iPod
structure (the songs are named with 4 characters , fore example : DJIE.mp3). After the copy on your PC, you'll not be able to recognize which file is which song.

- With xPort, you can choose which songs do you want to backup and renames songs while exporting, it do an incremental copy, you can choose the folder where do you want to copy songs (artist/album/song), (genre,/artist/album/song) ...
WHAT IS AN "UNLOCK KEY"?
Answer :

The unlock key (registration key, key, keycode, serial, activation key) is a word composed by letters and numbers that activate xPort.

With this key, xPort become a full version.
HOW CAN I UNINSTALL XPORT FROM MY COMPUTER?
Answer :

xPort is not a software to install, this is just one file (xPort.exe for PC version, and xPort.app for the Mac version). You only have to delete this file. For windows users, if you can't delete it, that's mean that xPort has not been leaved correctly, so you have to kill the process javaw.exe that is running (Press Ctrl + alt + delete) to show the task manager.
CAN I INSTALL XPORT ON MY IPOD?
Answer :

Yes, of course, this is a really good idea, just put the program xPort on your iPod, it will run correctly, and you will be able to switch from two computers.
I EXPORTED ALL OF MY IPOD, AND I SEE IN "LOG.HTM" THAT SOME SONGS WERE NOT EXPORTED.
Answer :

The default location that xPort choose to copy the songs is in a folder named "Music", created on your desktop. When looking at the file "log.htm", you will see the songs in bold that were not correctly exported, this is the most of time because xPort has not enough place to copy them.
WHY DO XPORT OR XPORT2COPY "FREEZE" WHILE COPYING?
Answer :

xPort & xPort2Copy freeze when your iPod can't be read, it happens when your iPod is disconnected or if the battery is uncharged.
WHAT ARE THE DETAILS OF YOUR MONEY-BACK GUARANTEE?
Answer :

I offer a 3 day money back guarantee. In order to qualify for a refund, you must show me that the features described on my website do not correspond the the software your purchased or the software do not run correctly. First, I will do its best to help you. But if I'm unable to help, I will refund your purchase. No refunds will be given for any other reason (false website, false software, no need of this anymore) because there is a trial version to test it before purchase.
MY IPOD IS MAC FORMATTED AND I WANT TO USE IT ON MY PC.
Answer :

You have to do several steps for this problem:

1. You buy xPort or xPort2Copy
2. Plug your iPod on your MAC and open the software.
3. Backup all your iPod to your MAC
4. Import your music into iTunes.
5. Plug your iPod on your PC
6. Reformat it in PC file format (it is recognized on Mac as well as on PC)
7. replug your iPod new formatted on your MAC.
8. Put your music from iTunes to iPod.

Your iPod is now fully compatible with MAC and PC software.
HOW TO COPY FROM IPOD TO COMPUTER?
Answer :

For xPort:
1. Plug your iPod,
2. Open xPort,
3. Select your songs
4. Click on "Export",
5. Choose a location folder
(you can create a new directory on your desktop and select it),
6. Click on "Export",
7. Wait,

For xPort2Copy:
1. Open xPort2Copy,
2. Click on the green button,
3. Create a new folder on your desktop (for example)
4. Drop it into the right panel of xPort2Copy.
5. Click on "Copy"
6. Wait,

Your songs are on your computer.

Next step :Import into iTunes .
HOW TO IMPORT MY SONGS FROM COMPUTER TO ITUNES?
Answer :

**Your songs are already on your computer like described in the previous step***

You have two choices:
Without ratings, playlists, trackcount:
1. Open iTunes,
2. Click on file ==> "Add the folder to library",
3. Browse your folder and add it into iTunes.

With ratings, trackcount, last date...
1. Open iTunes,
2. Click on file ==> "Import...",
3. Browse to your music folder and add "playlist.xml" if you used xPort2Copy and "xport.xml" if you used xPort.
MY IPOD IS NOT RECOGNIZED, I HAVE TO ENABLED DISK USE IN ITUNES.
Answer :

When you launch iTunes, click on the left side on your iPod, then choose in right panel the option "enabled disk use" then you will see your iPod as an external drive and you will be able to backup it with xPort or xPort2Copy.
WHAT IS COPYTRANS?
Answer :

Copytrans is a software made by a competitor. It has exactly the same purpose as xPort, xPort2Copy or xPortClone, it allows you to transfer all the songs from your iPod or iPhone to your computer. Unfortunately, it's not available for Mac Os.
WHY DID YOU STOP DEVELOPING NEW PRODUCTS FOR IPOD?
Answer :

The development of a new product for iPhone or iPod Touch supporting audio & video represents thousands of developing hours. As I'm alone, it was not possible to invest as much time in such a project. That's why I stopped my activity.
ARE YOUR PRODUCTS STILL FOR SALE?
Answer :

Yes, all the products listed on this website are for sale. If you don't have an iPod Touch, nor an iPhone, xPort2Copy and xPort will fulfill your needs.

You need help for xPort2Copy?
You need help for xPort?

xPort has an internal export list named xport that contains your export selection.

Copy your songs without losing ratings. When the copy is finished, import the file xport.xml into iTunes!

xPort shows the picture of the album of the selected song, you can add them from iTunes.

Use the m3u playlist to hear your favourites songs at work for example, when iTunes is not installed. m3u playlist are supported by all softwares for mp3.

 You still have a question?
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